Privacy Policy

Effective date: October 24, 2025 — Rhynor LLP (health.rhynor.com)

 

This Privacy Policy explains how Rhynor LLP (“we”, “our”, “us”) collects, uses, shares and protects personal information for users of health.rhynor.com and related services (marketplace, telemedicine, labs, wellness bookings, and LMS).

1. Information we collect

We collect information necessary to provide services securely and legally, including:

• Personal data: name, email, phone number, address, date of birth.
• Professional data: doctor registration number, licenses, FSSAI/GST details for vendors.
• Transactional data: orders, payments, refunds, invoices (processed via Razorpay or other gateways).
• Usage & device data: IP address, browser, device, pages visited, timestamps, cookies.
• Medical data & records: prescriptions, consultation notes, test reports — only when provided by users for service delivery.

2. How we use your information

• Account creation, identity & license verification and KYC for vendors/partners.
• Enable transactions between users and vendors (bookings, consultations, product sales).
• Provide telemedicine, e-learning access, deliver digital reports and certificates.
• Send service notifications, receipts and optional marketing communications (with opt-out).
• Detect and prevent fraud, abuse and to comply with legal obligations.

3. Legal basis & consent

By registering or using our platform you consent to collection and processing of your data as described. For sensitive medical data we seek explicit consent at the point of collection.

4. Data sharing & processors

We share only what is necessary with:

• Vendors/doctors/labs to fulfil orders and consultations.
• Payment processors (e.g., Razorpay) for transaction processing.
• Service providers: hosting, analytics, email, SMS gateways.
• Legal & regulatory authorities when required by law.

5. Data security

We implement industry-standard security controls — SSL/TLS, encryption at rest, access controls and periodic audits. Payment data is handled by PCI-DSS compliant gateways (Razorpay).

6. Data retention

We retain account, transaction and prescription logs for a minimum of 2 years or longer where required by law or for legitimate business purposes (billing, audits, dispute resolution).

7. Your rights

You can request access, correction, portability, or deletion of your data. Some data may be retained to comply with legal obligations. For requests, contact: support@rhynor.com.

8. Cookies

We use cookies and similar technologies for functionality, analytics and marketing. You may control cookie preferences via your browser.

9. Third-party links

Our platform may link to third-party sites. We are not responsible for their privacy practices — please review their policies.

10. Updates to this policy

We may update this policy. We will post changes on this page with an updated effective date.